Resumé: Devon Apple
devon (at) greentides.com

Objective

To work in a field where my literary and graphics experience will be challenged, where I can increase my computer skills in a productive, informal environment.

Employment Experience

Staff Specialist
Kaiser Foundation Hospitals/ Distance Learning Program
May 2001 to Present

• administrative assistant to the Distance Learning Program and its team members
• marketed various department programs and educational offerings
• assisted web team with maintenance and updates to department web site, primarily the education calendar, using Dreamweaver MX:
  http://nursingpathways.kp.org


• compiled and packaged course syllabus materials in Acrobat, for electronic distribution
• oversight of room scheduling for team meetings as well as degree program partnerships across California
• maintained and developed team's Access databases, providing ad hoc and quarterly reports on course evaluations, student attendance, program utilization, cost feasibility, demographics, and other information
• provided graphics solutions by request using PhotoShop and Acrobat
• facilitated administrative productivity meetings as a senior admin
• information resource for clients in all regions of Kaiser Permanente
• process payment invoices and assist tracking team financials
• member of Social Committee, coordinating celebrations and events for department
• member of department newsletter (writer, co-editor, layout specialist)

"Pathways Press" department newsletter (quarterly)
2004 to present
Co-editor, writer, layout

• design and composition
• writing and editing
• layout in Adobe PageMaker
• editing and proofing

Administrative/Claims Assistant
ACIC/The St. Paul Fire & Marine Insurance Co.
Aug. 1999 to May 2001

• administrative assistant to the Claims Unit Manager for the Western Region
• opening and preparation of new claim files; closing claims and sending them to offsite storage
• AS400 queries of claims file information for reports, text updates to claim files
• quarterly distribution of account information to insureds
• clerical duties and file handling, word processing, dictation and proofreading
• meeting organization, arrangement of teleconferences
• production of literature packets for semi-annual meetings
• production of form letters for departmental use
• handle billing for claims; cooperate with legal firms and insureds to ensure obligations are met
  

• word processing, data entry, proofreading, mail services, distribution organization, filing
• document generation, scanning of text and graphics, use of OCR software
• graphics solutions for map distribution and department website
• digital photography of facility construction projects for website and presentations
• maintenance and update of department website using HTML
• use of both Macintosh and IBM office applications in a cross-platform network
• AutoCAD 14; conceptual schematics for presentations
• Adobe PhotoShop, Adobe Illustrator, Adobe PageMaker, Macromedia FreeHand
  

• enhanced efficiency of file storage areas; file sorting and organization
• typing, data entry
• developed the Desk Manual for the File Clerk position; trained other File Clerks
• assistance with personnel paperwork processing

• DOS, Windows 95, Windows 98, Windows 2000, Windows NT, Windows XP
• Mac OS 9+, OS X
• expert in MicroSoft Office (Excel, Word, PowerPoint, Access, Outlook)
• experienced with Lotus Notes
• experienced in Adobe PhotoShop, Adobe Illustrator, Adobe PageMaker, Macromedia FreeHand
• familiarity with Quark Xpress 4.0 and AutoCAD 14
• scanners and OCR software, including Ofoto and OmniPage
• experience generating and maintaining HTML code and minor JavaScript applications
  
  
  
  • GLAWebsite, created for the Graduate Literature Association at SFSU
    (now defunct): http://www.sfsu.edu/~glaweb
  • Capital Planning Department Website, maintained and updated while I was a student at SFSU
    (now defunct): http://www.sfsu.edu/~build
  • "That Dome in Air," my own website:
    http://www.greentides.com/devon
  • "Dreams of Deirdre," the web site for a gaming troupe:
    http://www.dreamsofdeirdre.org

• typing 60 WPM, data entry
• filing, alphabetization, numerical accuracy
• Xerox, cut-and-paste
• willingness to master and employ new skills and applications
  

• in progress (working on my thesis: "Apprehensions of Death in Hamlet and Macbeth")
• 3.8 GPA
• classes in Latin, AutoCAD 14, and teaching Composition
  

• design and composition
• layout in Adobe PageMaker
• editing and proofing
• produced some custom graphics for use in the publication
  

• designed and maintained the GLAWeb site
• designed, produced and distributed circulars for GLA events
• coordinated GLA events
  

• 3.3 GPA overall, 3.6 in major
• courses in Computer programming, Economics, Mathematics
• conversational and written French language comprehension